Our property management department is well schooled in the latest legislation and this knowledge, along with a structured model in regards to the leasing and management processes, ensure the experience is effortless and uncomplicated for our landlords. We provide first class service from start to finish, ensuring each landlord receives the highest level of personalised service from our experienced property management team and we endeavour to look after your property as if it was our own.
Our five non-negotiable standards
Leasing your property
Your investment property not only requires personalised attention and service for it to be managed successfully, but also an effective strategy to attract the desired clientele and to capture their immediate interest in your property. When a property becomes vacant, a pre-vacate inspection is done and it is at this time our agents assess whether or not any maintenance is required and if the rent needs to be adjusted, before it is advertised for rent.
Once prospective tenants are found, through advertising or our client database, they are put through a careful screening process. If results are all positive, only then will the leasing department inform you of the proposed tenants details. If you agree, City Living will then sign the lease on your behalf.
Your monthly statement
Each Month City Living posts or emails you a detailed rental statement that includes monies received and disbursements made, including strata, council, water and repairs. You also have the choice of whether payments are issued in the form of a cheque and posted to you or electronically transferred to you on the day End of Month is processed. Depending on your financial institution, funds are usually in your account the next day.
A Financial Year Statement is also produced at the end of each financial year providing you with a detailed income and expenditure report, saving you hundreds of dollars in accountancy fees.
Our ten points of difference
I want to swap to City Living!
If you want to make the change from another agency, swapping to City Living will be easy and hassle free when you follow our simple three step process:
Step 1 – Contact us
Give Shelley Sammut a call on 0419 267 888 to discuss your property and any questions you may have.
Step 2 – Authorisation
Give us authorisation to act on your behalf with third parties.
Step 3 – relax!
City Living will contact relevant third parties, including organising for water, rate and strata notices to be sent to us, as well as picking up keys and any paperwork from your previous agent. We will also carry out an inspection of your property, all with no disruption to your tenants.
